RETURN POLICY

Shipping, Return & Refund Policy

Shipping Policy

At Rider Apparel, we strive to provide you with fast and reliable shipping. Please review our shipping policy below:

Shipping Rates & Delivery Times

Destination	Shipping Type	Processing Time	Estimated Delivery Time	Cost	Carrier
Domestic (UK)	Standard	1-2 business days	1-2 business days	Free on orders over £200	Royal Mail
International	Standard	1-2 business days	5-14 business days	Varies by destination	Royal Mail Standard
	Expedited		3-7 business days		FedEx Express

Additional Shipping Information

Category	Details
Domestic Orders (UK)	Transit time: 1-2 business days after processing Major cities: Often 1 day Remote/rural areas: May extend to 2 days
International Orders (Standard)	Europe: 5-7 business days North America: 5-14 business days Asia-Pacific and Australia: 8-12 business days Other regions: Up to 14 business days
International Orders (Expedited)	Europe: 3-5 business days North America: 3-7 business days Asia-Pacific and Australia: 4-7 business days
Processing Time	1-2 business days (includes verification, quality checks, and packaging)
Delivery Days	Monday to Friday, excluding public holidays
Priority Handling	Expedited shipping orders are prioritized for faster processing and early dispatch
Tracking	Tracking number provided via email once shipped
Customs & Duties	International orders may incur additional fees, paid by the recipient

Return Policy

Category	Details
Eligibility	Within 30 days of receiving order; items must be unworn, unwashed, in original packaging with all tags attached
Return Process	Contact contact@outfitco.shop with order number and reason for return Await approval and return shipping instructions Customer responsible for return shipping costs unless due to our error

Refund Policy

Category	Details
Refund Process	Email notification upon receipt and inspection of return Approved refunds processed within 7-10 business days Credit applied to original payment method Shipping costs are non-refundable
Exchanges	Not offered directly; return for refund and place a new order for different size/color

Frequently Asked Questions (FAQ)

Question	Answer
How long does shipping take?	Domestic (UK): 1-2 business days International Standard: 5-14 business days International Expedited: 3-7 business days
Can I track my order?	Yes, a tracking number is provided via email once your order is shipped
Who pays for return shipping?	Customer is responsible unless return is due to our error
How do I get a refund?	Once return is received and approved, refund is processed within 7-10 business days to original payment method